- https://en.wikipedia.org/wiki/Software_maintenance#Categories_of_maintenance_in_ISO.2FIEC_14764
- https://en.wikipedia.org/wiki/Change_request (and the various names it might get to be called: CR, SCR, CCN, ...)
- Note: ISO/IEC 14764 does not mention the term "Evolutionary Maintenance" that in a SW Maintenance contract means that there is a budget (in hours) for developing new features to the product being maintained (avoiding explicit change requests and additional contract management activities). "Predictive maintenance"is also relevant for HUMS (Health and Usage Maintenance [management] Systems)
About SDP and life cycles (some not widely used nowadays):
- https://en.wikipedia.org/wiki/Software_development_process
- https://en.wikipedia.org/wiki/Spiral_model
- https://en.wikipedia.org/wiki/Extreme_programming
- https://en.wikipedia.org/wiki/V-Model_(software_development)
- Make sure you also read about TDD, RUP, etc.
ENG QMS Process example (for TOC analysis, INTERNAL):
- https://quality.critical.pt/qmsunified/ENG-engineering/ENG01-requirements-analysis/CSW-QMS-2005-PCS-3424-requirements-analysis.pdf#search=eng01
