ORGANIZATIONAL PERFORMANCE MANAGEMENT PROCESS MANAGEMENT (ML5)
The purpose of Organizational Performance Management (OPM) is to proactively manage the organization’s performance to meet its business objectives.
SG 1 The organization’s business performance is managed using statistical and other quantitative techniques to understand process performance shortfalls and identify areas for process improvement.
SP 1.1 Maintain business objectives based on an understanding of business strategies and actual performance results.
SP 1.2 Analyze process performance data to determine the organization’s ability to meet identified business objectives.
SP 1.3 Identify potential areas for improvement that could contribute to meeting business objectives.
SG 2 Improvements are proactively identified, evaluated using statistical and other quantitative techniques, and selected for deployment based on their contribution to meeting quality and process performance objectives.
SP 2.1 Elicit and categorize suggested improvements.
SP 2.2 Analyze suggested improvements for their possible impact on achieving the organization’s quality and process performance objectives.
SP 2.3 Validate selected improvements.
SP 2.4 Select and implement improvements for deployment throughout the organization based on an evaluation of costs, benefits and other factors.
SG 3 Measurable improvements to the organization’s processes and technologies are deployed and evaluated using statistical and other quantitative techniques.
SP 3.1 Establish and maintain plans for deploying selected improvements.
SP 3.2 Manage the deployment of selected improvements.
SP 3.3 Evaluate the effects of deployed improvements on quality and process performance using statistical and other quantitative techniques.
